Terms of Service

Last updated: 26 April 2026

These Terms of Service ("Terms") govern your use of Dukaan360 ("the App"), a business management application developed and operated by Inferova ("we", "us", "our"). By creating an account or using Dukaan360, you agree to be bound by these Terms and our Privacy Policy.

This document is an electronic record under the Information Technology Act, 2000 and does not require any physical or digital signature.

1. Eligibility

• You must be at least 18 years of age or the legal age of majority in your jurisdiction.
• If you are using Dukaan360 on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

Dukaan360 is a wholesale and retail shop management application that provides:

• Inventory and product management with barcode scanning
• Sales recording and invoice generation
• Expense tracking
• Customer and vendor management
• Purchase order management
• Employee and attendance management
• Financial reports and daily closing summaries
• WhatsApp notifications for daily summaries and payment reminders (optional)
• Google Contacts import (optional)
• Offline capability with automatic sync

The App is available as a Progressive Web App (PWA), Android application, and iOS application.

3. Account Registration and Security

• You must provide accurate and complete information during registration.
• Your account is secured by a 6-digit PIN. You are responsible for keeping your PIN confidential.
• Optional biometric authentication (fingerprint, Face ID) is processed on-device and never transmitted to our servers.
• One shop account can have multiple users (owner, manager, cashier) with role-based permissions.
• You must notify us immediately at support@inferova.com if you suspect unauthorised access to your account.
• You are responsible for all activity that occurs under your account.

4. User Obligations and Acceptable Use

You agree to:

• Use Dukaan360 only for lawful business purposes.
• Ensure the accuracy of all data you enter into the App.
• Comply with all applicable laws, including GST, Income Tax, and other Indian regulations.

You agree not to:

• Use the App for any illegal activity, including money laundering or fraud.
• Attempt to access other shops' or users' data.
• Reverse-engineer, decompile, disassemble, or tamper with the App.
• Transmit viruses, malware, or other harmful code.
• Use automated scripts or bots to access the service.
• Upload content that threatens India's sovereignty, unity, integrity, security, or public order, in accordance with the IT (Intermediary Guidelines) Rules, 2021.
• Sublicense, resell, or redistribute access to the App without written permission.

5. Intellectual Property

• Dukaan360, including its name, logo, design, source code, and documentation, is owned by Inferova.
• You are granted a limited, non-exclusive, non-transferable, revocable licence to use the App for its intended purpose.
• This licence does not grant you any rights to our trademarks, branding, or proprietary technology.

6. Data Ownership and Portability

• You own all business data you enter into Dukaan360 — products, sales, customers, expenses, and all other records.
• We do not claim any ownership rights over your data.
• You may export your data at any time via the App's built-in export features (CSV, PDF, Excel).
• Upon account termination, you may request a full data export within 30 days.
• See our Privacy Policy for complete details on how we handle your data.

7. Third-Party Services

Dukaan360 integrates with the following third-party services:

• Google People API — for optional contact import. Subject to Google's Terms of Service.
• Twilio — for optional WhatsApp notifications.
• Microsoft Azure — for cloud infrastructure and email delivery.

Your use of these third-party services is subject to their respective terms. We are not responsible for the availability, accuracy, or conduct of third-party services.

8. Service Availability

• We aim to keep Dukaan360 available 24/7 but do not guarantee uninterrupted or error-free service.
• The App supports offline use — your data is cached locally and syncs automatically when connectivity is restored.
• We may perform scheduled maintenance with reasonable advance notice when possible.
• We are not liable for downtime caused by factors beyond our control (internet outages, device failures, force majeure events).

9. Fees and Payment

Dukaan360 is currently provided free of charge. If we introduce paid features or subscription plans in the future, we will notify you at least 30 days in advance. Paid features will never retroactively apply to existing free functionality without your explicit consent.

10. Disclaimer of Warranties

Dukaan360 is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by law:

• We make no warranties, express or implied, regarding the App's fitness for a particular purpose, accuracy, reliability, or availability.
• Financial calculations, reports, and summaries generated by the App are tools to assist you and are not substitutes for professional accounting or tax advice.
• Compliance with GST, Income Tax, and all applicable laws remains solely your responsibility.
• Always maintain your own independent business records.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• Inferova shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunity, or goodwill.
• Our total aggregate liability for any claim arising from your use of Dukaan360 shall not exceed INR 10,000 (Indian Rupees Ten Thousand) or the fees paid by you in the preceding 12 months, whichever is greater.
• This limitation applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).

12. Indemnification

You agree to indemnify, defend, and hold harmless Inferova, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms.
• Your misuse of the App.
• Your violation of any applicable law or third-party rights.
• The accuracy and legality of data you enter into the App.

13. Suspension and Termination

By Us

• We may suspend or terminate your account for violation of these Terms, illegal activity, or extended inactivity (180+ days), with 30 days' prior notice where practicable.
• We may immediately suspend accounts involved in fraud or illegal activity without prior notice.

By You

• You may terminate your account at any time via Settings → Reset All Data in the App, or by emailing support@inferova.com.

Effect of Termination

• You may request a data export within 30 days of termination.
• After 30 days, your data will be deleted in accordance with our Privacy Policy retention schedule.
• Sections 5 (Intellectual Property), 10 (Disclaimer), 11 (Limitation of Liability), 12 (Indemnification), and 15 (Governing Law) survive termination.

14. Dispute Resolution

• Parties shall first attempt to resolve disputes amicably through good-faith negotiation for a period of 30 days.
• If unresolved, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be in India, and proceedings shall be conducted in English or Hindi.
• Either party may seek injunctive or equitable relief in courts of competent jurisdiction to protect intellectual property or prevent irreparable harm.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of India, including:

• Indian Contract Act, 1872
• Information Technology Act, 2000
• Consumer Protection Act, 2019
• Digital Personal Data Protection Act, 2023

Subject to the arbitration clause above, the courts in India shall have exclusive jurisdiction.

16. Modifications to Terms

• Material changes: We will notify you at least 30 days in advance via email and/or in-app notification.
• Minor changes: Updated on this page with a new "Last updated" date.
• Continued use of Dukaan360 after the notice period constitutes acceptance of the updated Terms.
• If you disagree with any changes, you may terminate your account as described in Section 13.

17. General Provisions

• Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force and effect.
• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Inferova regarding Dukaan360.
• No waiver: Our failure to enforce any provision shall not constitute a waiver of that provision or any other provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

18. Grievance Officer

In compliance with the IT (Intermediary Guidelines) Rules, 2021:

• Name: Varsha
• Email: support@inferova.com

19. Contact Us

For questions about these Terms:

• Email: support@inferova.com
• Website: inferova.com

© 2026 Inferova · Dukaan360